Returns & Exchanges

At WLMOUSE, we want to ensure you are completely satisfied with your high-performance gaming gear. If your purchase does not meet your expectations, you may return it within 14 days of delivery for a refund or exchange, provided the item is in its original condition and packaging.

1

Initiate Your Request

Contact our support team at support@wlmouse.com with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the device in its original box, ensuring all accessories, cables, and documentation are included to avoid restocking fees.

3

Ship the Item

Affix the provided return label to your package and drop it off at any authorized courier location; we recommend keeping your tracking receipt for verification.

4

Inspection and Refund

Once our technical team inspects the returned hardware for quality assurance, we will process your refund or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing