Frequently Asked Questions

Everything you need to know about your WLmouse experience.

What is the typical shipping time for international orders?

International orders generally take between 7 to 14 business days to arrive, depending on the destination and local customs processing.

Do WLmouse products come with a warranty?

Yes, all our gaming mice and accessories come with a standard 12-month manufacturer's warranty covering hardware defects and technical malfunctions.

What is your return policy for open-box electronics?

We offer a 30-day return window. If the product has been opened, it must be returned with all original packaging and accessories to qualify for a full refund.

Are firmware updates available for my gaming mouse?

Absolutely. You can download the latest firmware and driver software directly from our Support page to ensure optimal performance and sensor accuracy.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.

How can I track my order status?

Once your order ships, you will receive an automated email containing a tracking number and a link to our carrier's tracking portal.